Refund & Exchange Policy
At Bee Young Skin, we are eager to make you look and feel your best! And if you're not happy with your purchase, there is no risk to you. We will resolve any issue that you have to your 100% satisfaction, as detailed below.
1. Purchased at BeeYoungSkin.com (or over the phone) directly from the corporate office
2. Used or didn't use the product
3. Made the purchase no more than 30 days ago
Promptly contact us with your issue. We will resolve it to your satisfaction, either with an exchange or refund. To process your request, you will likely need to ship the product back (at your expense). Our team will evaluate your claim and communicate via email with specific instructions.
Please note: We, Bee Young Skin Corporate, can only handle returns and exchanges if we have all the transaction details, were paid directly for the goods, and thus have access to reverse the transaction.
If you purchased the products at an independently owned retail location or from an authorized reseller, you need to contact that business to resolve your claim. Each point of sale has its own return policies as established by its ownership team.
We can assist with any product related questions or usage issues if needed - simply call our offices, just please be aware that the retail stores are separate independent business entities and resolutions with regards to purchases and in-store experiences will/must be handled at the retail level.
Bee Young Skin Corporate does not engage in brick & mortar retail (ONLY direct retail via our online website/or by phone.)
Bee Young Skin Satisfaction Guaranteed PledgeAt Bee Young Skin we are confident with the Quality and high-level performance of our products. We would like to encourage you to enjoy the Bee Young Skin experience “worry-free.” Therefore, we offer our Bee Young Skin SATISFACTION GUARANTEED Pledge:
Try any of our Bee Young Skin products pretty much risk-free. Add them to your beauty routine, see how well they work with your skincare regimen, and savor the compliments you will receive. We are confident you will LOVE it! In the event you are not fully satisfied, here are the terms and conditions of our SATISFACTION GUARANTEED pledge for opened and used products:
EXCHANGE: Return opened/used products and you can exchange for any NEW Bee Young Skin product (of equal or lesser value). Up to 1 exchange per product allowed. Regular S&H fees apply.
REFUND: Receive a full refund (minus a 25% handling/restocking fee). Ship back the product/s you have tried and are not satisfied with along with your original receipt and add a note stating why you are not satisfied, please include full contact information. In the event you chose not to exchange the returned items with another product, we will refund you.
Both the exchange and refund options included in our pledge can be utilized for opened/used products within 30 days of purchase with the proof of purchase in the form of the original receipt.
The purchase was made at BeeYoungSkin.com or over the phone directly from Bee Young Skin corporate office phone. We can only handle returns/ exchanges if we have the transaction details, were paid directly for the goods, and thus have access to reverse the transaction.
If you did not purchase directly from us, you must contact the retailer where the original transaction was made to see what their specific return/refund policies and processes are.